Cancellation & Refunds

Last Updated: 17 January 2026

This Cancellation & Refund Policy applies to all purchases made on Gargi Ayurved, a brand owned and operated by Medwell Healpro Healthcare Private Limited .

By placing an order on our website, you agree to the terms mentioned below.

Order Cancellation Policy

Cancellation Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse.
To request a cancellation, please contact our customer support team as soon as possible.
Once the cancellation is approved, a full refund (if prepaid) will be initiated.

Cancellation After Dispatch

Once an order has been dispatched, cancellation is not possible.
If the customer refuses delivery, the order may be treated as a return and processed according to our return policy.

Return Policy

Due to the nature of wellness, herbal, and consumable products, we follow strict quality and safety standards.

Returns are accepted only under the following conditions:

Product received is damaged
Product received is defective
Incorrect product delivered

Returns will NOT be accepted for:

Opened or used products
Change of mind
Taste or personal preference
Products with tampered packaging
Products purchased during special promotions (unless damaged or defective)

Return Request Process

Contact our customer support within 48 hours of receiving the product.
Share clear images/videos of:
- The product
- Outer packaging
- Invoice
Our quality team will review the request.
Upon approval, the return or replacement process will be initiated.

Refund Policy

Refund Eligibility

Refunds are applicable only if:

The order is cancelled before dispatch
A return request is approved after inspection
The product is confirmed to be damaged or defective

Refund Method

Refunds will be processed to the original payment method used during purchase.
Cash on Delivery (COD) refunds, if applicable, will be processed via bank transfer or UPI after collecting required details.

Refund Timeline

Refunds are initiated within 5–7 business days after approval.
It may take additional time depending on your bank or payment provider.

Replacement Policy

Approved damaged or defective products may be replaced instead of refunded.
Replacement products will be shipped at no additional cost.
Replacement timelines are subject to product availability.

Non-Refundable Items

The following items are non-refundable:

Opened or used consumable products
Products without original packaging
Products damaged due to customer misuse
Free gifts or promotional items

Shipping Charges

Shipping charges are non-refundable, except in cases where:
- The wrong product was delivered
- The product was damaged during transit

Undelivered / Returned Orders

If an order is returned to us due to:

Incorrect address provided by the customer
Customer unavailability
Refusal to accept delivery

The refund (if applicable) will be processed after deducting shipping and handling charges.

Customer Support

For cancellation, return, or refund-related queries, please contact:

Email: ayurvedgargi@gmail.com
Phone: +91- 7669666995
Support Hours: Monday to Sutarday (10:00 AM – 7:00 PM)

Policy Updates

Gargi Ayurved and Medwell Healpro Healthcare Private Limited reserve the right to modify this policy at any time without prior notice. Changes will be updated on this page.

LEGAL NOTE

This policy complies with:

Indian Consumer Protection Act, 2019
E-commerce Rules, 2020
Standard wellness & FMCG return practices in India